Audiobooks are delivered instantly — there is no email link to wait for and nothing to install. The moment your order goes through, the audiobook is added to Your Library right here on this site. Just sign in with the email address you used at checkout and it will be waiting for you.

You can start listening straight away in our built-in player, which works in any modern browser on your phone, tablet, or computer. It remembers where you left off, so you can pause in the car and pick the story back up in the kitchen right where you stopped.

Audiobooks are for listening in Your Library only. Unlike our ebooks, they cannot be downloaded as a file or transferred into another listening app, so please make sure you are happy listening here on the site before you buy.

If an audiobook you purchased is not showing up, first make sure you are signed in with the same email address you used at checkout. If it is still missing, email dianna@diannahoux.com and we will get it sorted out for you.

We want you to love your purchase, and we appreciate your support of our small, family-run business. Please read this policy carefully before placing your order.

Digital Products (Ebooks & Audiobooks)

All digital products are delivered instantly and are non-refundable. Because digital files cannot be returned once delivered, we are unable to offer refunds, exchanges, or credits on any ebook or audiobook purchase. Please double-check your order before completing checkout.

If you accidentally purchased the wrong format, please reach out and we will do our best to help.

Physical Products (Paperbacks, Special Editions, Bundles)

All physical product sales are final. We do not accept returns or offer refunds for change of mind, duplicate orders, or buyer’s remorse.

We do not accept physical products that are returned to us without prior written authorization. Unauthorized returns will not be processed and no refund will be issued.

Damaged Items

If your item arrives damaged during shipping, please contact us within 48 hours of delivery at dianna@diannahoux.com with the following: your full name, your order number, a description of the damage, and photos of the damaged item and packaging. We will review your request and, at our discretion, either send a replacement or work with you on a resolution. Damage claims submitted after 48 hours may not be honored.

Please note that minor cosmetic wear on specialty finishes (such as foil stamping on dust jackets) resulting from normal handling is not considered damage and is not eligible for replacement.