Refund policy

All sales are final.

Because our products are delivered digitally or as made-to-order printed books, we do not offer returns, exchanges, or refunds once a purchase is complete. By placing an order you acknowledge that all sales are final.

This applies to all products, including ebooks, audiobooks, printed (paperback) books, bundles, and gift purchases. Digital products (ebooks and audiobooks) are non-returnable and non-refundable in all cases.


Discretionary exceptions

We may, at our sole discretion, choose to issue a refund or replacement in individual cases — for example, if we are unable to fulfill or ship an order, or if a printed item arrives damaged or defective. Any such refund is provided entirely at our discretion, is not a customer right, and creates no obligation to offer a refund in any other case.


Damaged or defective items

If a printed item arrives damaged or defective, please contact us at dianna@diannahoux.com and we will review the issue. Any resolution is at our sole discretion.


Questions

For any questions about this policy, contact us at dianna@diannahoux.com.